We are sorry to hear that your order did not meet your expectations and we are here to assist you with the returns process. To ensure a smooth process, please follow the instructions below:

Fill out the return form: Log in to your account on our website and go to the "Orders" section. You will find an option to begin the return process. Fill out the form with all the information necessary to facilitate your return.

Packaging: Please ensure that the items are in the original packaging and are adequately protected for transport. Include the return form inside the package.

Labeling: You will receive a pre-paid return label via email. Print it and attach it to the package clearly visible.

Shipping: Send the package to the sender  using the shipping service indicated on the label. Be sure to keep your shipping receipt for confirmation.

Refund: Once we receive and inspect your return, we will refund your payment according to our return policies.

If you have further questions or need assistance, do not hesitate to contact us using the contact form opposite. We are here to ensure that the entire returns process is as smooth as possible for you.

We apologize for any inconvenience and appreciate your understanding.

Best regards,

Emme&Emme Services s.a.s.

We regret to inform you that we are aware of the non-delivery of your order, and we sincerely apologize for the inconvenience this may have caused you.

We immediately launched an internal investigation to understand the reason for this inconvenience and resolve the situation as quickly as possible.

Please carefully check the shipping address you provided and see if there are any missing details or errors that may have caused the problem. In the meantime, we have initiated a complaint with our courier to closely follow the path of your package and resolve any logistical problems.

Please be patient as we work to resolve this matter. In the event that your order is not delivered within [specify a reasonable period of time], we will offer you alternative solutions such as re-shipment of the order or full refund.

If you have further questions or concerns, do not hesitate to contact us via the contact form found in the "Contacts" section. Your satisfaction is our top priority, and we will do everything we can to resolve this situation as quickly and efficiently as possible.

We apologize again for the inconvenience and thank you for your understanding.

Best regards,

Emme&Emme Services s.a.s.

We are happy to confirm that we offer the cash on delivery option to make the purchasing process even more convenient for you. Now you can receive your order and make payment directly to the courier upon delivery.

We are happy to confirm that we offer the cash on delivery option to make the purchasing process even more convenient for you. Now you can receive your order and make payment directly to the courier upon delivery.

Please ensure you have the exact amount of cash available at the time of delivery. If you prefer to use a different payment method, please let us know in advance.

Thank you for your preference and trust in our products/services. If you have further questions or need assistance, please do not hesitate to contact us through [contact method]. We are here to ensure a pleasant shopping experience.

Best regards,

Emme&Emme Services s.a.s.